Leader in IT Services for the Airline Industry, forging lasting relationships
At Coforge, we make emerging technologies work toward solving material business challenges for the airline industry. Coforge brings nearly three decades of experience delivering cutting-edge innovation and outstanding value to over 100 travel clients, serving 95% of the world's destinations and fueling 10% of all airline commerce across the globe. Our solutions and services empower over 50 airlines ranging from low cost to full-service carriers, across their commercial, operations, and enterprise systems.
Coforge helps you gain a competitive edge with our innovative solutions and deep domain knowledge. Some of our successes include:
- 10+ airline PSS migrations
- Transforming departure touchpoints and customer self-check-in experience
- Empowering self-service mobility for a day of travel operations
- Enabling real-time interaction management across customer touchpoints
- Enabling Intelligent Automation across IROPS, cargo operations, loyalty, queues, flight operations, and back-office operations
- Airline IT estate support in a managed services model
- Our MonalisaTM Suite of Revenue Accounting and Fare Audit solutions powers over 30 airlines
Coforge is your long-term strategy and technology partner. Our list of offerings includes advisory services, technology consulting, digital, infrastructure, data analytics, and application services.
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MonaLisa
Personalized customer experience
Evolving customer expectations, increased competition, and disruptive technologies are directly impacting the airline business. The airline industry needs to adopt new business models, improve self-service, enhance ancillary sales, and incorporate dynamic pricing. Backed by our wealth of domain experience and technological expertise, we are perfectly poised to help the airline industry enhance its revenue and improve customer experience.
- Sales and Distribution
- NDC and One Order
- Revenue Management
- Marketing and Loyalty
At the core of airline operations
Airlines provide uninterrupted passenger and cargo services in a timely and secure manner. They have to manage different complexities like disruptions, regulatory constraints, shifting demand, crew planning, and utilization amongst others to ensure uninterrupted operations. We understand the criticality of the airline operations business and provide System Integration services across:
- Crew Management
- Flight Operations
- Safety and Regulations
- Airport Operations
- Departure and Load Control
Innovative solutions to optimize your business for greater efficiency
The airline enterprises are under tremendous pressure to optimize costs, generate efficiencies, and support businesses for new revenue streams. The airline enterprises must focus on streamlining their back-office operations, and automate processes. Coforge transforms your enterprise by leveraging emerging technologies such as AI, ML, blockchain, and automation for continued customer service.
- Finance and Payments
- Revenue Accounting & Fare Audit Services
- HR, Payroll and Back Office Systems
- Security and Vulnerability
Smart Airline Solution Suite
MonaLisa is a fully integrated smart airline solution suite, offering end-to-end strategic planning focused on improving revenues and streamlining internal business processes to drive profitability, growth, and compliance with IATA SIS & ACH standards.
It provides comprehensive
- Passenger Revenue Accounting
- Audit Solution – BIDT, Sales, Interline
- Miscellaneous Billing
- Revenue Analytics
- Route Profitability Analyzer
- Flight Operations
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Health Passport – Partnered with APPI -
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Contactless Check In -
Social Distancing -
Intelligent Automation
Playing our part in making travel safer
A Digital Health Verification Platform underpinned by Blockchain technology to restart the Travel, Transport & Hospitality businesses.
The Health Passport is designed to provide a platform between customers and travel organizations, providing a verification platform to facilitate safer travel. Coforge and APPII, introduce a Digital Health Passport that offers:
- ID verification platform that works with ID documents from over 170 countries
- Flexibility is the range of Health Care verification services
- Health status sharing with third-party
Supercharging omnichannel engagement with passengers
Digital is changing the way travelers interact with brands and companies. While consumers are eager to use technology, experience shows that most digital solutions struggle to provide end to end journey assistance.
Explore how Artificial Intelligence-and NLP based digital assistants can intervene and convert stressful moments into customer engagement touchpoints - easing traveler worries and boosting sales.
Gesture-enabled contactless Check-in at Kiosks
The pandemic has innately changed the way we interact with each other. In a world of limited human interactions, Coforge offers a safe and innovative solution to enable risk-free travel. Our Zero-Touch gesture-enabled self-service and virtual health screening kiosks offers:
- Completely touchless entry/exit
- To maintain high safety and health standards
- Eliminate user interaction with shared surfaces
- A simple method of communication with gestures
ThirdEye – AI based passenger flow management
In times of social distancing, keeping staff and customers safe is the top priority for our client airlines. Organizations are turning to technology to quickly comply with new health regulations and safety norms. Coforge introduces its unique AI/ML based video analytics platform – ThirdEye for quick aircraft turnaround.
ThirdEye offers:
- Monitoring distance between people from CCTV footage
- Real-time bird eye view of an area
- Send out notifications/alerts
- Generate floor density heat maps
Delivering comprehensive automation services to the airlines industry
With decades of experience, Coforge addresses their challenges across customer experience, turnaround time at airports, building efficiencies in operations, and in-flight tasks.
Our automation generates savings across the board with:
- Cognitive automation – combining AI, predictive analytics, and cognitive computing to accelerate growth
- Development automation – improving the agility of IT systems and productivity
- Infrastructure automation – cloud-native applications with innovative pricing models
- Low-code platforms – help provide faster turnaround times for clients
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System Integration -
Cloud Enablement -
Application Services -
Travel IT Advisory Services -
Monalisa – Revenue Accounting -
Airline Support Centre
Redefining Passenger Service System
Explore how we have helped 10+ airlines transition to new PSS platforms:
- An expansive reusable test case repository
- System Integration and interface development
- Enhancements to your in-house PSS systems
- 100+ in-house seasoned experts
- Expertise across Sabre, Amadeus, Navitaire, iFly Res, and Radixx solutions
Trusted System Integrator partner for Airline IT Landscape
With decades of experience, Coforge provides the business, industry, and technology know-how to enable the client businesses through the fastest and smoothest System Integration. We offer services across airport products, airline eCommerce platforms, cargo products, online travel agencies, revenue management, loyalty, crew, and kiosks.
Coforge helps its client improve business agility by offering:
• Program Delivery
• Custom Development
• Integration Services
• DevOps
• Business Process Engineering
• Application Modernization
Creating Personalized Multi-Cloud Ecosystem
Coforge helps transform airline businesses by enabling IT to be more agile, nimble, and ready to scale with your business. We understand your business and can provide customized solutions, leveraging new technologies, and methodologies for beneficial outcomes.
Our solution covers:
- Dev Ops and Test Ops tools and culture enablement
- Cloud Scalability
- Cloud Migration
- Cloud Operations
- Continuous Delivery
Transform & Modernize your IT Services
Coforge can help you accelerate to a secure, digital, data-driven enterprise. We help airlines with advanced technologies to modernize and maintain applications allowing faster innovation while reducing risk, time to market, and overall cost of ownership.
Coforge specializes in transforming organizations by leveraging DevOps, Open Source, Cloud, Microservices architectures, Automation, AI, Blockchain, and Agile models with the objective of “Being Agile” and gaining a competitive advantage.
Accelerate your IT value with Coforge's suite of services:
- Advanced analytics and data services
- End-to-end digital services
- Intelligent automation with artificial intelligence
- Quality Engineering, Application Management, Architecture as a Service
Cost, Infrastructure, and IT advisory services
Globally, the airline industry is known for its fragile finances, rising costs, and revenue leaks. To create a sustainable future, airlines must adopt major cost reduction efforts with innovative solutions. Coforge approaches cost excellence using our proven CostGym framework to:
- Evaluate the current state
- Identify opportunities and
- Provide business cases
At Coforge, our travel technology advisors help you optimize costs using a combination of 4 lenses: efficient staff usage, well defined operating model, technically enabled processes, and simplified infrastructure.
Smart Airline Solution Suite
A fully integrated smart airline solution suite, MonaLisa helps you address key business challenges of the airline industry. The MonaLisa suite of solutions offers end-to-end strategic planning focused on improving revenues and streamlining internal business processes.
- Passenger Revenue Accounting
- Audit Solution – BIDT, Sales, Interline
- Miscellaneous Billing
- Revenue Analytics
- Route Profitability Analyzer
- Flight Operations
Entrust your IT & Operations with Coforge while restarting flights
Holistic IT & Operations enabling airlines to get back to flying seamlessly with optimum costs. Coforge can help you, being part of your team across:
- Commercial
- Operations and Enterprise
- IT management
- Consulting and Transformation
Partnerships for long-term growth
- Flexible and responsive, Coforge builds long-standing partnerships with its clients
- Bringing and co-creating unique propositions to digitally transform your customer experience
- Unique SI expertise across Airline PSS, cargo, loyalty, revenue management, crew operations, departure touchpoints, and eCommerce
- Our IP Monalisa provides revenue accounting and fare audit services for over 30 airlines
- Delivering excellent client service with innovative commercial models
- Partner of choice to streamline, automate and innovate airline business processes
- Partnership ecosystem in the area of Infrastructure Management & Cloud Enablement, IROPS handling, and Ground Operations Proven expertise across Sabre, Amadeus, Navitaire, Travelport, Switchfly, and other Airline product suite
- Exclusive partners for the SITA PSS program
- Over 40+ seasoned industry specialists, IT teams, and advisors working round-the-clock to build custom solutions for the industry
Airlines
Product Expertise
Domain Specialists
Case Studies
White Papers
Point of View
Data Sheet
Blog
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Accelerating Time-to-Market for a Leading Destination Carrier in the USA leading destination carrier in the US turned to us to improve the quality and speed of releases of complex, business-critical applications. Our solution not only helped to reduce errors, but also cut the release cycle from weekly to daily and on-demand.
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Delivering Cost Saving of over USD 1 Million for a leading Global Airline using Robotic Process AutomationA prominent global airline was looking to minimize costs by automating high volume and repeatable error-prone tasks. Drawing on our deep domain experience, we re-engineered their business into a set of automation-friendly processes by deploying company-wide robotic process automation.
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Delivering Emotionally Empathetic Customer Experiences and Higher Overall Revenue for a Leading US AirlineA leading US airline was seeking to redefine travel experience across channels, devices, and touchpoints. Ensuring complete automation of business process spectrum, we helped drive performance improvement along with growth in passenger and ancillary revenues.
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Accelerate PSS Migration Testing through Smart Test Data ManagementManagement of test data and test environment at all stages of testing makes PSS migration successful and paves the way for smooth airline operations. Effective test data management helps improve testing effectiveness and reduce the time and cost of providing high quality, safe test data for smooth PSS migration.
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How Digital Health Passports can help Restart the Air Transport IndustryDuring a webinar, hosted by Coforge and APPII last week, industry leaders looked into the efficacy of this technology to enable this swift transition from lockdown for companies in the travel, transportation, and hospitality industries. Report by Marta Dimitrova, Editor, Future Travel Experience
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Intelligent Enterprises through Robotics Process AutomationWith its ability to stitch an automation story across multiple application environments, Robotic Process Automation can streamline back-office operations and enable businesses to realign their value proposition seamlessly to meet changing customer expectations and thrive in a dynamic business environment. This thought paper gives insights on how RPA can help significantly reduce turnaround time, interact with multiple applications in a non-intrusive manner, and enhance accuracy and reliability.
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Jet-streaming to Better BusinessMobility is no longer an option. It is a critical business requirement for airlines to enhance passenger experience significantly. Airlines that delay embracing the inevitable proliferation of enterprise mobility may find themselves thwarted by inflexible legacy system environments. To achieve the vision of a mobile future, airlines must invest in next-generation technology that automates manual tasks, shares information, and provides proactive communication to the passenger.
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Steering Your Airline to a Paperless Digital EraCoforge’ paperless solution is designed to replace airlines’ current paper-based processes—flight operations, ground operations, and crew workforce—with digital processes. Our solution provides consistent user experience, centralized support, service resilience, and predictable cost structure. It converges all existing electronic form services to one platform—electronic form (e-form) platform.
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Accelerate the Path-to-Revenue and Delight with New Distribution Capability (NDC)The New Distribution Capability (NDC) initiative aims to provide airlines with the ability to retail their offerings across channels. Coforge has been working closely with IATA and industry veterans on the NDC initiative. Our team is working with industry experts for chalking out future-ready solutions, and providing consulting and IT services for airlines, travel management companies, and online travel agencies for implementing NDC.
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Redefining Passenger Services Systems for AirlinesThe way services are provided to the passengers can have a lasting impact on experiences. If you can deliver personalized services to passengers, what follows is a lasting relationship, loyalty, and repeat business. To make this happen, Coforge offers unique, integrated Passenger Services Systems (PSS) that automate all major passenger service functions including shopping, reservation, ticketing, check-in, seat assignment, and ancillary service sales. Designed to deliver more value through automation, the solution offers agility and great experiences for passengers.
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Lessons Learnt From Airline Retail ProgramsIn the Amazon basin, the Achuar tribe shares their dreams. Dr Marilyn Schlitz, PhD is an anthropologist who studied their practice of dream sharing. In her Amazon research, she looked at how people construct reality, and more specifically, how that is done collectively. "Among the Achuar," Schlitz said, "no one dreams for the individual. They dream for the collective.”
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Assessing the Rising Importance of Cyber Security in the Aviation IndustryCybersecurity threats are not just a financial challenge but also a threat to the market credibility and brand image of a company. Given the competitive nature of markets today, no firm can afford to risk either of the two. The travel industry and specifically, the airline industry is no stranger to such attacks as well. IATA estimates that cyberattacks cost the global economy about $460 billion a year.
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Is Your Travel Business Really Ready For The Next Big Shift?The collapse of Thomas Cook marks the passing of arguably the most famous brand name in travel. One that had been in continuous use since 1841. Though seeing thousands of holidays cut short, thousands of jobs lost, and a repatriation effort on a Dunkirk-like scale is a tragedy, it should also be a wake-up call to all of us in the travel industry.
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Fax: +91 (120) 459 2301
SEZ Developer Unit
Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301