Commercial

PSS Support Services

Coforge leverages its in-depth understanding of airline critical systems to strenghten commercial processes and support smoother operations from Reservation to Departure. Our leading industry experts provide PSS support services in the areas of Reservation, Fare and Pricing, DCS and e-ticketing thus driving major benefits for airlines like Improved Reliability & Quality, Robust governance for enhanced revenue, Flexibility in augmenting fares team, ensuring smooth passenger check-in, accurate weight and balance process and seamless interlining.

Channel Management Services

Our focused Channel and Distribution strategy involves Pricing, eTicketing and GDS Channel Enablement. We enable airlines to imbibe self service technologies across Check-in, Mobile, e-commerce and NDC channels. Our mobile application experience in unification and redesign gives us an edge to support airlines at a time when digital adoption is on the rise.

Vendor Management Services

The pandemic has increased the importance of customer support for which Coforge teams bring in process optimization and 24/7 support for ensuring uninterrupted operations for your airline. These also allow SLAs/OLAs from various vendors to be implemented in a consistent manner. Key services involve Special Service Request (SSR) and Queue automations, GDS ticketing issues, User Access to OEM solutions including PSS, RMS, Merchandising, E-commerce, Crew management, Enterprise systems and Centralized Help desk for Airline.

Loyalty Services

Taking notice of the need for improved branding and customer service, we at Coforge utilize our experienced professionals to manage client's loyalty program. The services get delivered in a seamless manner aligned with your business goals and brand promise. We take away the pain of working with multiple partners and provide a consistent experience. Speed to market, enhanced revenue opportunity and increased reach through partners/alliances are only some of the benefits accrued.

GDS Support and Queue Management

Coforge can support to Improve distribution, faster interlining, manage alliance data exchange and automate queue management. We can represent on behalf of the airline to support Centralized Reservation/Space Control team to manage smooth operations and automate recurring activities.

It has become important for the airline industry to adopt new business models, harness digital tools, have a focused marketing approach, improve ancillary sales, self-service and customer support and we are here to help.