Operations and Enterprise

Revenue Accounting & Audit Services

MonaLisa, our revenue accounting solution with its smart usage of emerging technologies deliver solutions that are user friendly for quick and efficient Revenue Accounting of the Airline for improved profitability. MonaLisa automates the complex ticket settlement and proration process and enables greater revenue potential, improved cash flow, and informed decision-making. It is also a one-stop-shop for all audit-related activities to audit tickets, refunds, exchanges and miscellaneous documents while identifying fare, commission and tax errors. Our BIDT Audit program can figure out where main GDS costs are overchanged and identify where booking abuses are being done. More than 30 airlines have benefitted from our solutions through Easy integration and interface with the SAP financial system, Numerous customized solutions including special Electronic Miscellaneous Document (EMD) processing requirements​ and Comprehensive Management Information System (MIS) reporting​. Revenue Analytics, Intelligent Route Profitability Analyzer​, Flight Operations ​and RPA for GDS data extraction are other offerings of our smart airline solution suite in Monalisa.

Agency Incentive Management

The pandemic period has brought renewed focus on maintaining service levels and tracking performance. Coforge offers to enable efficiency in calculating, controlling and approving pay out of incentives and commissions. We automate the calculation of incentives on predefined frequencies and generate consolidated incentives for Agent transactions falling under various schemes. The ability to define different Incentive schemes, flexibility to incorporate various options for the entitlement such as dates, volumes, transport class, location, route etc., Integration capabilities with Airline systems and reporting engine makes or services attractive for clients.

Crew Operation Services

With the awareness that staff optimization is the need of the hour in a post pandemic world, Coforge offers multiple services that enable crew operations. The services are delivered through a state-of the-art tool that provides holistic features like crew duty rosters supporting both manual and automatic rostering. The tool is fully customization and allows multiple parameter settings as needed by the airlines. It allows for optimization of crew utilization with the ability to run ‘what-if’ scenarios.

Business Process Services

Our proven integrated service framework delivers continuous cost rationalization, productivity enhancements and service quality improvements for your airline. We deliver full spectrum of Business Process Services that include back-office operations, contact center operations, process re-engineering, consulting and automation. We are helping airlines create a 'smarter' back office by reengineering existing processes using automation and bringing in process excellence, and driving efficiency.

Enterprise Services

By providing flexible and customizable enterprise services we allow airlines to address their unique and specific practices in a seamless manner. We strive to achieve cost efficiencies and Improved Service Quality for airlines through Process Automation and centralized quality assurance function. Our global footprint allows for Near-shore, Dual shore and Offshore models and Continuous improvement is embedded as part of service delivery thus enabling us to provide superior quality services.