Transforming the Gaming and Hospitality IT Services
Contactless guest experience, customer self-service, and evolving Guest Loyalty are driving the hotel industry toward a paradigm shift to modernize their IT systems and integrate seamlessly to drive decisions.
Coforge has been providing solutions for the Gaming & Hospitality enterprises for over a decade. Our consultative approach integrates multiple, complex systems across the hospitality and gaming domain. With our deep domain expertise, Coforge makes use of emerging technologies to deliver a personalized experience across customer journey while streamlining operations.
Coforge brings in a unique mix of domain knowledge, customer focus, and technology mindset to address industry challenges and opportunities for hospitality and gaming clients. Our expertise and experience span across:
- Guest Experience and Service
- Gaming & Hospitality Systems
- Marketing & Loyalty
- Finance, Procurement, and Back Office
- Property Management
- Enterprise System Integration
- Networks and Infrastructure Management
- Enterprise Data Warehouse Management
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NextGen casino management and gaming technology solutions
A casino is more than just a gaming destination. Take charge of your properties and grow revenue opportunities with efficient casino entertainment management. Coforge uses a consultative approach to modernize and integrate multiple, complex gaming/hospitality systems across guest entertainment, food & beverage and retail systems to provide:
- Seamless IT support for IT infrastructure
- Automation solutions across booking, audits and sales
- Intelligent casino management systems
Enhancing guest experiences with IT operations
Evolving technology, changing customer needs, and increasing competition is forcing the hospitality industry to increase enterprise mobility and reengineer business operations. Coforge, with its expertise in the hospitality industry, helps its clients leverage emerging technologies to:
- Introduce new features to existing systems
- Significantly improve key business KPIs
- Gain a competitive edge
- Enable unique guest experiences
Boosting customer loyalty with creative initiatives
With the expanding hospitality industry, gaining customer loyalty requires an in-depth understanding of customer needs and wants. Coforge helps you stay ahead of the competitions by: :
- Driving guest acquisition through conversion using contextual marketing campaigns
- Incentivizing guests through world-class loyalty programs
- Using actionable insights for high-performance teams
Transforming back office to drive growth
Hotel management companies have spent over a decade digitizing their customer-facing interfaces. But with high costs, increasing capital investments, and security concerns, companies must optimize their back-office and finance systems. Coforge offers customized solutions to digitally transform back-office by:
- Automating back office operations through RPA/AI
- Streamline operations to manage properties efficiently
- Improve workforce efficiency with real-time data
Powering omnichannel BPS experiences
The hospitality industry is innovating rapidly to meet customer needs for the new normal. For an ‘always on’ industry, contact centers play a crucial role in improving customer satisfaction, loyalty, and business performance. Coforge adopts an omnichannel approach to: :
- Seamlessly managing client interactions
- Drive ancillary revenues
- Improve customer satisfaction and retention through hospitality BPO services
Building a robust operations ecosystem
Coforge offers integrated operations and resource management solutions for critical hospitality functions such as sales, front desk & check-in, food and beverages, restaurants, banquets, room departments, gaming floor, etc. Leveraging our proprietary TESS RPA delivery framework, our solutions :
- Reduce costs across functions such as booking, housekeeping, employee leave management, etc.
- Improve accuracy within the processes
- Reduce manual intervention
- Reduce turn around time
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Innovation Lab As A Service
Delivering a smooth guest experience
Coforge can help implement complex microservices APIs, event-driven architecture, and a cloud-first approach for the Gaming & Hospitality industry delivering:
- Improved guest experience
- Increased efficiency of hospitality operations
- Reduced infrastructure costs
- Applications built for high availability and resilience
- Agility, and scalability with faster time to market
ThirdEye – AI based Monitoring 'Social Distancing' and Queue Management
In times of social distancing, keeping staff and customers safe is the top priority for our Gaming & Hospitality clients. Organizations are turning to technology to quickly comply with new health regulations and safety norms. Coforge introduces its unique AI/ML based video analytics platform –
ThirdEye offering:
- Monitoring distance between people from CCTV footage
- Real-time bird eye view of an area
- Send out notifications/alerts
- Generate floor density heat maps
Gesture-enabled contactless check-in at the kiosk
The pandemic has innately changed the way we interact with each other. In a world of limited human interactions, Coforge offers a safe and innovative solution to enable risk-free contact-less interactions with:
- Machine learning-based model
- Video analytics and mobile-enabled touch-less Interaction
- Gesture-enabled contactless guest experience at Kiosks
Enhancing hospitality Experiences
The Gaming & Hospitality industry stores and processes a lot of sensitive customer data, including names, addresses, and credit card details. With the rising cyber threats, the industry reports one of the highest numbers of security breaches.
Coforge enhances hospitality experiences with next-gen identity verification and cybersecurity offerings across:
- Infrastructure and Cloud Security
- Threat Intelligence
- Risk Management
Enabling digital innovation with plug & play digital assets
From kaizens to transformation to building a culture of innovation –Coforge ‘s Innovation lab-as-a-service is your answer to digital innovation. Leveraging our engineering platform, Digital Foundry, we offer a range of plug-and-play digital assets for fast engineering. Our studio lab offerings include:
- DX Studio
- Integration Studio
- Cognitive Studio
- Cloud Studio
- Quality Engineering
- Blockchain Studio
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Enabling innovative guest experiences
In a world of hyper-personalized travels and technology-led guest experiences, where does your organization begin its digital journey?
With its domain expertise and emerging technologies know-how, Coforge is the ideal partner of choice for your digital transformation journey. Coforge provides solutions across your IT landscape, enabling:
- Rapid development
- Integrated IMS/AMS with business-aligned KPI's
- Cloud infrastructure
- Infrastructure management
Transforming the landscape to support customer growth through SI
For the new-age guest, positive customer interactions are defined by personalization and seamless services across channels.
Coforge helps you provide such an omnichannel experience with its suite of Emotionally, Empathetic Experience’ offerings:
- Digital commerce enablement
- End-to-end customer relationship management, including
- Social Media Management
- User Management
- Guest Profile Management
Creating a personalized multi-cloud ecosystem
Automation technology is significantly changing the hospitality & gaming industry. From desktop bots to digital workforces – the industry is geared for delivering engaging, highly personalized customer experiences.
Coforge process automation solutions help you deliver a seamless digital journey for customers along with:
- Reducing costs across functions such as booking, housekeeping, employee leave management, etc.
- Improving accuracy within the processes
- Reducing manual intervention
- Reducing turnaround time
- Improving the availability of systems
Digital transformation for productivity and efficiency
With millions of guests moving around the world every day, how does the hospitality industry manage its data?
Many hospitality companies are still in the early stages of leveraging advanced data analytics capabilities for their business operations.
Coforge helps you to leverage your data by enabling:
- Full-spectrum AI implementations with standardized processes, tools, skillsets, and partner ecosystem
- Personalized experiences with the re-engineering of processes
- The right use of data with emerging technologies of machine learning, computer vision, speech recognition, etc.
Optimized application portfolio for customer needs
The hospitality & gaming industry is a leader in digital innovation and adopting technology-led solutions for enhancing business operations. But to maximize the benefits of its digital infrastructure, all systems must work cohesively together.
Driven by technology, Coforge offers more integrations between guest service technology, including:
- Full lifecycle API management
- Integration & user experience testing
- Integration of multiple modules of the hotel management system
Enabling the new normal and creating special customer experiences
The pandemic has innately changed the way guests interact across hospitality & gaming channels. To gear up for the new normal, the industry must adopt technology-led solutions.
Coforge creates unique customer experiences for the new normal by helping the hospitality and gaming industry:
- Restart operations
- Enhance contact center services
- Power self-service guest experience
- Enable workforce collaboration amid social distancing
Futuristic guest experiences and automation-led efficiencies
- Flexible and responsive, coforge builds long-standing partnerships with its clients
- Create unique propositions to digitally transform your guest experience
- Unique System Integration expertise across Hotel Management, Loyalty, Revenue Management, staff, and operations systems
- Delivering excellent client service with innovative commercial models and investments
- Partnership ecosystem in the area of infrastructure management & cloud enablement
- Intelligent Automation driving efficiencies and generating savings for your enterprise
Casino properties managed
Partner with world's top 3 cruise companies
Gaming and Entertainment Specialist
Case Studies
White Papers
Data Sheet
Blog
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Efficient IT Infrastructure Support for an American Public Gaming CorporationWhen a US-based public gaming corporation realized its IT environment was not reliable and scalable and resulted in uncontrollable IT spends, it turned to Coforge for a solution. We partnered with the client to assume overall responsibility of the client’s IT architecture that helped them focus on core competencies and maintain their leadership position in the market. Our deep domain expertise and experience in managing resource-intensive IT operations also helped them significantly lower costs while mitigating IT risks.
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Enabled Cost Savings of USD 1.5 Million for a Leading US Luxury Hotel and Casino Chain through Robotic Process AutomationA leading US-based Luxury Hotel and Casino chain discovered that its guest experience suffered due to its numerous manual processes and longer turnaround time. By implementing robotic process automation, we introduced smart bots across its core functions, making processes lean and efficient. Ensuring total compliance while doubling operational agility, we enabled huge savings and uninterrupted services for the end users of the client.
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Accelerating Mobile-Enablement of a Technology Provider’s Hotel Reservation SystemGet mobile fast or lose a hard-earned competitive edge; when our client was at this crossroad, they turned to Coforge. Their reservation system had a large client base in the hospitality industry.
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How Digital Health Passports can help Restart the Air Transport IndustryDuring a webinar, hosted by Coforge and APPII last week, industry leaders looked into the efficacy of this technology to enable this swift transition from lockdown for companies in the travel, transportation, and hospitality industries. Report by Marta Dimitrova, Editor, Future Travel Experience
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Creating Superior Travel Experiences with Empathetic and Responsive SolutionsAirlines industry is experience driven and customers are willing to pay more for extra convenience and comfort. This thought paper explains how you can leverage technology to achieve the dual aim of enhancing traveler experience and boosting revenue.
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Delivering Personalized Services to CustomersHistorically, airlines need robust backend systems with the necessary infrastructure to bring in the personalization element. However, the success of such systems depends on the ability of airlines to understand the personality, attitude, situational need, and real-time location of their customers at all touchpoints. Hence, airlines are now focusing on delivering personalized services by cultivating a culture of delivering superior customer service.
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Digital Travel Concierge:Supercharging Your Engagement with TravelersDeliver 'feel special' moments, boost sales, offer faster alternatives, and be at the fore-front of technology evolution with 'Coforge Digital Travel Concierge', an advanced artificial intelligence solution.
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Steering Your Airline to a Paperless Digital EraCoforge’ paperless solution is designed to replace airlines’ current paper-based processes—flight operations, ground operations, and crew workforce—with digital processes. Our solution provides consistent user experience, centralized support, service resilience, and predictable cost structure. It converges all existing electronic form services to one platform—electronic form (e-form) platform.
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Redefining Passenger Services Systems for AirlinesThe way services are provided to the passengers can have a lasting impact on experiences. If you can deliver personalized services to passengers, what follows is a lasting relationship, loyalty, and repeat business. To make this happen, Coforge offers unique, integrated Passenger Services Systems (PSS) that automate all major passenger service functions including shopping, reservation, ticketing, check-in, seat assignment, and ancillary service sales. Designed to deliver more value through automation, the solution offers agility and great experiences for passengers.
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Maximizing Ancillary Returns with Better AnalyticsAncillary services can include various entertainment options, in-flight shopping, food and beverage sales, and a range of other a la carte services that can help carriers differentiate from normal carriers. A recent study conducted by Ideaworks reveals that certain airlines have increased their revenues from ancillary services to over 40 percent of their overall revenues in the last few years
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Envisioning the Future of Customer Experience in Travel, Transportation & HospitalityWe are witnessing a gradual shift in spending patterns as millennials take over workplaces and customer groups. 78% of consumers born between 1980 and 2000 would rather spend on experiences and value-adding services than products. This has led to a significant boom in the global TTH industry, with travel becoming more accessible and new destinations opening to the young tourists.
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From Data to Contextual Personalization and BeyondBy all reasonable means, I consider myself a frequent traveler. And speaking of frequent, the other thing that I do at a reasonable frequency is online shopping. Over the years, a lot of my offline shopping has gone online thanks to Amazon. As an online shopper, I love Amazon for the range of products it offers.
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Ph: 770-290-6113
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SEZ Developer Unit
Plot No. TZ-2 & 2A, Sector Tech Zone,
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Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301
SEZ Developer Unit
Plot No. TZ-2 & 2A, Sector Tech Zone,
Greater Noida, UP 201308, India
Ph: +91 (120) 459 2300
Fax: +91 (120) 459 2301