Infrastructure Management

For the new-age customer, a positive guest experience depends on a company's ability to provide seamless and personalized services, guided by emerging technology. But most hospitality companies still rely on outdated infrastructures that are incompatible with evolving technology. As technology evolves, these systems create a bottleneck, preventing companies from leveraging the latest technologies to improve the guest experience. ​

The hospitality industry must transform its infrastructure to:​

• Accelerate their digital delivery of modern IT services​
• Stay ahead of the competition​
• Build robust systems​
• Reduce IT costs​

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Coforge understands the hospitality sector, helping its clients leverage emerging technologies to positively impact business outcomes. Over the years, Coforge has partnered and provided IT support to several clients, including network, server, storage, and IT services management.​

With our deep domain expertise, Coforge manages prime infrastructure supporting gaming devices across all client Properties. Our expertise includes:​

• Redesigning and upgrading network estate​
• Optimizing data centers​
• Migrating core fault management systems to the cloud - significantly improved gaming systems availability.​

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Under its extensive migration experience for a multitude of hospitality clients, Coforge has provided a smooth transition from an on-premise ecosystem to the cloud within strict timelines.  Coforge was conferred with the ‘Best Service Desk Award’ by SMF International for maintaining 100% customer satisfaction year-on-year at service desk operations.​

Coforge's range of services include: ​

• Rapid Development - across the entire IT landscape covering critical systems like Hotel Management System, Casino Management System, Loyalty rewards and profile management, Content Management and Offer Management, Guest Relations, etc. Coforge adopts DevOps and TestOps tools to enable a culture of rapid innovation and development.​
   
• Integrated IMS/AMS with business-aligned KPI's - Integration of systems across the IT landscape such as call center management, hotel management system, casino management system, CRM, parking, content and offer management system, and the reservation database. Coforge offers smart automation solutions with live dashboards for key business stakeholders - allowing them to view the real-time impact of automation on costs and efforts. We also enable continuous integration of microservices via APIs.​
   
• Cloud-enabling scalability - Coforge provisions, manages and supports AWS Environment required for the website including:​
  • Website availability, performance & capacity management ​
  • AWS cost optimization and management ​
  •  Incident/problem and change management related to IT ​
     
• Infrastructure management - Looking to migrate to the cloud? Coforge helps migrate your website from local data centers to AWS. We provision, manage, and operate DNS/domains with ease.