Ranked No.1 in the Datamonitor Black Book of Outsourcing 2009 Survey
Coforge Ltd., the global IT services provider headquartered in New Delhi, has been ranked No. 1 in the prestigious Black Book of Outsourcing, a Datamonitor company’s 2009 Travel Industry survey.
The 2009 Travel Industry survey investigates over 240 contracts held by 1320 of the top airlines, travel agencies, airports, hotel chains, cargo companies and other travel corporations globally. Last year too, Coforge had received the top honors in the 2008 Travel Industry Survey.
"We are extremely pleased with our overall ranking. I am particularly proud of the faith our customers have exhibited in our abilities and services. Being acknowledged at the top spot for the second consecutive year is recognition of our commitment to the global travel sector and continued focus on delivering the best solutions for our clients.”. said Mr. Arvind Thakur, CEO, Coforge
According to the survey findings, Coforge won the Top Honors and excelled in the Travel Transportation and Logistics segment. The criteria for the rankings were on the grounds such as Trust, Scalability, Reliability and Process Orientation and hence, it positioned Coforge as a strong IT Services provider in the focused segment.
The Travel, Transportation & Logistics vertical is a key focus of Coforge with 29 percent of its revenues arising from services to this sector. It serves more than 50 customers and offers them multiple business models to choose from.
“This is quite an accomplishment for our travel vertical. Coforge has extensive travel industry knowledge and deep understanding of unique technologies deployed by the industry. This Top Honors recognizes our long history of success and it is through the dedication and commitment of our team that we are able to deliver superior business results.” said Mr. Narayanan Kallapiran, Global Head – Travel Transportation & Logistics, Coforge Ltd.
According to the survey findings, Coforge won the Top Honors by being ranked as No.1 in ITO, BPO as well as bundled ITO/BPO services. The survey ranked vendors on 18 key criteria and Coforge excelled in Innovation, Trust, Breadth of Offerings, Support and best of Breed Processes.
The Black Book of Outsourcing’s survey, together with Datamonitor’s excellent research and consulting capability offers integrated, expertise-led, sourcing knowledge about the complex and dynamic outsourcing marketplace. The annual study recognizes excellence amongst global service providers that demonstrate superior management practices, leadership and outstanding performance.
Coforge is a leading IT solutions organization, servicing customers in North America, Europe, Asia and Australia. It offers services in Application Development and Maintenance, Enterprise Solutions including Managed Services and Business Process Management to organizations in the Financial Services, Travel, Retail and Distribution, and Government sectors. Coforge follows global standards of development, which includes ISO 9001:2000 certification, assessment at Level 5 of both SEI-CMMi version 1.2 and People-CMM frameworks and ISO 27001 information security management certification. Its data centre operations are assessed at the international ISO 20000 IT management standards.
For further information, please visit www.coforgetech.com
About The Black Book of Outsourcing
The Black Book of Outsourcing is the world's bestselling manual on outsourcing management and decision making (Wiley Publishers) available in over ten languages. The Black Book of Outsourcing was acquired by Datamonitor, a London based market research firm in 2009 to usher in a full sourcing product set of resources for users, investors, vendors and media.
Certain statements in this release are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies / entities in which we have made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies and unauthorized use of our intellectual property and general economic conditions affecting our industry. The company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the company.