Data Analytics Solution for a Global Cement Manufacturing Organization

Scope – Data Analytics (BW on Hana, PowerBI, Qlikview, BPC

  • Transition of application support from existing vendors to provide SLA based 24*7 On-Call support and 9*5 dedicated support, Right-shored to address all P1 to P4 Ticket Resolution with an SLA of 2 hours for closure of P1 & P2 Incidents
  • In addition support on Change management and transformation initiative to improvise the existing reports and dashboards, help in re-defining SAP reporting strategy and provide a roadmap, Bug resolution in existing customization, Minor Enhancements which require less than 5 Man Days, Monthly closing activities and generate MIS Report
  • Support testing during patch and version upgrades

Solution Provided

  • Established steady state / Business As Usual IT operations model
  • Transformation activities are in progress as below
  • Reduction in no of incidences by applying permanent fixes on reoccurring incidences
  • Month End Activity Automation that will result in efficiency improvement and eliminate human errors
  • Code optimization has resulted in improvement in system performance


  • The key challenges faced are:
    • Change management and User acceptability
    • Language differences
    • Extremely complex Data Models
    • Latest features have not been implemented
    • Too many different reporting applications have been implemented resulting in duplication of data and thereby discrepancies
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