Overview
Based in US, the client provides investment processing, fund processing, and investment management business outsourcing solutions to the financial services industry. The company operates in different market segments: Private Banking and Trust, Investment Advisors, Enterprises, Money Managers, among others.
Client Challenges
- Volume spikes – Enable, Enhance Systems to do more with the same teams
- Inefficient Processes – Design effective and efficient processes
- Effectively Offshore, Optimize cost, Transform to a low cost environment
- Accommodate new customer operations – Create onshore bandwidth
Our Solutions
- Reduced manual touch points
- Transparency in task allocations
- Decouple Onshore Offshore tasks to create Onshore bandwidth
- Cross- train staff on tasks to reduce handoffs within the team
- Flexible Offshore Capacity model to accommodate volume variations
- Dedicated lean-six Sigma team for continuous improvements
- Operations platform and workflow orchestration on SharePoint
- Eliminate internal handoffs and promote STP
- NET as platform of choice for all enhancements
- and systems over intranet / internet
Benefits Delivered
- Overall reduction of staff by 28% by the End State through:
- Deployment of Operations/ Workflow platform
- Application integration
- Reduction of manual touch points
- Optimize costs by offshoring of tasks performed
- Scalable systems
- Current trained resources deployed to onboard and acquire new customers
