Running the Customer IT

About the Client

One of the market-leading insurance companies, specialize in worldwide insurance and specialist underwriting services. One of the top 10 insurers in the Lloyd’s insurance market and wrote over $1.2 billion premium across the group.

Business Challenge

  • Cost Reduction Beyond the Norm
  • Trust and Transparency
  • Simplification and Scalability
  • Improved User Experience
  • Trust and Transparency

Our Solutions

  • Implementation of initial recommendations from PEN Test report - All the critical vulnerabilities reported during the PEN test were closed (patching of exchange server and firewall)
  • 24*7 monitoring process [Beyond Solar Winds] - Critical server, services and database jobs identified and included in the 24*7 team’s scope. Team pro-actively identified & addressed two potential P1 issues and 1 P2 issue.
  • High number of incidents raised for batch printing in Landscape application - Detailed analysis carried out, resulting in configuration and driver changes of the hardware.
  • MPIO configuration for All servers - Dual path to storage from each server
  • Analysis of tickets pending with IT users in Infrastructure track - Exercise conducted to identify the users and communication sent across for closure of tickets

Delivering More Value

  • The client is now “Cyber essentials” compliant at basic level.
  • Resolution of the incidents before the start of the UK day. No disruption in services.
  • Reduction in the number of incidents from 24 in the month of October to 4 in the month of December.
  • Minimal disruption for all the database related services.
  • Reduction in the number of tickets pending with users by 42% in the IMS track.
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