Transforming AP and T&E


One of the biggest communications organization with its roots in the emerging markets. Headquartered in Mumbai and Singapore, it has more than 8500 employees across 38 countries. The $2.9 billion company is listed on the BSE and the NSE of India and is the flagship telecoms arm of the $103.3 billion group.

Client Challenges

  • Lack of centralized operations framework
  • Lack of measurement framework
  • Multiple sources of inputs
  • Significant manual effort in managing data
  • Multiple segregated processes in 3 different locations
  • Lack of visual modeling and investigation framework
  • Multiple tools and applications with distributed feature set

Our Solutions

  • Workflow based task allocation and reporting
  • Process simplification through re-engineering
  • Standardization of processes across locations
  • Robotic Process Automation
  • Implementation and optimization of centralized application over SAP
  • Use data virtualization layer for data distribution
  • Invoice digitization
  • RPA implementation

Benefits Delivered

  • ~61% reduction in headcount
  • Implementation of 30 Bots to reduce manual effort
  • Reduced manual effort through macros, scripts where bots were not required
  • Work Allocation, Invoice Processing, Reporting & Analysis, Agent Utilization, Capturing SLAs / KPIs metrics through centralized appl
Download the Case Study

Sorry. Your email address is not valid. Please submit a company email ONLY.

4 + 0 =
Solve this simple math problem and enter the result. E.g. for 1+3, enter 4.

By clicking the download button, you allow us to connect with you using email, phone or post (as provided) for responding to you and for other marketing activities. This information is protected under our privacy policy.