ChatBots
It is becoming apparent that chatbots will eventually replace most of the interfaces we are used to. With messaging apps usage on the rise, chatbots are all the rage now. The emergence of multiple bot development platforms and availability of natural language processing engines have enabled faster deployments of chatbots. Our Technology Innovation Center (TIC) works on emerging technologies and enables our clients develop the best in class intelligent bots to elevate business advantages.
Developed Use Cases
- Informational bot –an automated customer support agent or bot that answers questions helping users around problems, raises tickets on their behalf.
- Shopping Assistant – guides a user with making informed decisions.
- Application/Transactional bot – a standalone pizza ordering agent or a travel bot.
- Enterprise Productivity bot –custom bots to connect to enterprise data resources for enterprise functions like leave, claims, policies, FAQ’s etc.
- Digital Assistants – helps in organizing travel, helping a traveler on the move, managing disruptions.
- Personalized bots - for travel, entertainment, shopping, banking
Deliverables
- Bots for multiple channels – Skype, Skype for Business, Facebook
- Rollout strategy
- Threat analysis and security policy
- Operational processes
Features
- Knowledge base with self-learning capabilities
- AI-powered chat-bots and decision trees
- Integration with backend systems
- Social media engagement
- Automate dialogue with users in natural languages
- Understanding and resolution of complex user queries
Benefits
- Improved decision-making
- Decreased calls and E-mails to support service
- Optimal reallocation of resources on value-added tasks
- More opportunities for cross-sell and increased sales
- Improved customer interaction
- Improved productivity