Business Challenge

Client was looking to move out of their datacentre to Public cloud and also wanted to reduce risks by having a business continuity solution in place.

Coforge Solution

Coforge followed a streamlined approach and an in-house converged cloud adaptation framework and Coforge’s Cloud Migration factory to execute seamless migration of on-premise systems to Microsoft Azure. Disaster recovery plans were created, implemented and tested for the Critical applications.

Benefits to Client

Leveraging the experience of working with giant clients, proven capabilities and in-depth industry expertise, Coforge successfully completed the migration project within 12 months. The disaster recovery setup was also completed & validated within the defined timelines. All the on-premise systems were decommissioned during the project providing cost efficiency to the client.

Business Challenge

High cost of service operations with repetitive issues in the EUC environment

Coforge Solution

End-point automation solution with self-service (self-heal and auto-remediate)

Benefits to Client

• Approx. 15% increase in device management compliance
• >3% proactive resolution enabled by Xynalitics—Coforge End-Point Analytics Increased end-user satisfaction

Problem Statement

• Set up a next-generation data center aligned to the digital roadmap
• Lower the cost of ownership following the demerger

Coforge Solution

• Collaborated with industry leaders for all hardware components of the private cloud setup and setup of unified communication and collaboration infrastructure
• Enabled auto-generation of tickets from alerts

Benefits to Client

• The server provisioning lead-time was reduced from 8 weeks to 4 hours for new requirements. The data center setup was made four times faster with speeds clocking from 1200 milli-seconds to just 300 milliseconds for critical SAP production applications

Problem Statement

• Need to define a security roadmap based on the NIST and ISO27K1 standards
• Identify gaps and suggest/implement remediations accordingly
• Infrastructure was spread across countries with no clear visibility

Coforge Solution

• Established a 24x7x365 security operations center using Coforge’s SIMP framework
• Integrated threat intelligence services
• Aligned to the customer’s security frameworks and policies

Benefits to Client

• Single-pane of view showcasing security posture and risk
• End-to-end visibility of the assets
• Automated remediation of OSP-based incidents

Business Challenge

• Lack of transparency between service providers, complex accountability, the barrier to innovation, issues with clear responsibilities

Coforge Solution

• Delivery of high-quality, end-to-end business-aligned IT services

Benefits to Client

• 50% reduction in P1/P2 incidents
• Improved service availability and operational performance through improved supplier collaboration and reduced service outages

Business Challenge

• High customer link onboarding time of 8-12 weeks
• High bandwidth upgrade lead time of 8 weeks for provisioning for a new project
• Traditional technology

Coforge Solution

• Future proof the client’s network environment by adopting the emerging technology of SD-WAN which will address stated problems but also give greater flexibility, agility, and integration with our client’s customer ecosystem

Benefits to Client

• Moderate customer on-boarding time of 4-6 weeks
• Moderate bandwidth upgrade lead time of 4 weeks for provisioning for a new project